1.Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and FBA process the orders, which takes an additional 2–4 working days.
2.Shipping time: It refers to the delivery from our warehouse to the customer's shipping address. Please note that orders received on weekdays will be arranged the next day, and orders received on weekends will be arranged on Monday.
3.The items on our website(www.hi-groplanner.com) are only for USA &CA residents, and as for the domestic delivery, we provide free shipping, and it usually takes 5-7 days for delivery. Shipments are sent via UPS.
4.According to the feedback from the distribution center, it takes another 5-7 shipping days for the customers in Alaska, but as for the customers in Hawaii, we(Groplanner) don't provide direct mail service, so the forwarder shipping agent is required from the customers.
5.Tax: Tax exemption within the United States.
6.As mentioned above, we provide free shipping for all products on our website and the customers will receive the packages in 5-7 days. In case of special circumstances such as out of stock or packages lost during shipping, we will contact the customer in time.